Frequently Asked Qurestions (FAQ)
Where do you deliver to?
Currently, we offer delivery to all addresses within (Canada, Australia and USA).
How can I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your package, simply visit our Tracking Page and enter either your order number or email address.
Where can I place an order?
At present, we only accept orders within (Canada, Australia and USA).
What is the processing time for an order?
Orders are typically processed within 1 to 3 business days (if placed before 22:00) after purchase. The overall shipping timeline is between 4 to 11 business days and includes the following steps:
How long does delivery take?
After your order is shipped, delivery usually takes between 3 to 8 business days, depending on your location.
What are the shipping costs?
We offer free shipping on all orders, with no hidden fees, regardless of order size or weight. For more details, visit our Shipping policy.
What is your return policy?
We accept returns within 30 days of receiving your order. Please note:
- Return shipping costs are the responsibility of the buyer.
- Approved refunds will be issued to the original payment method. For complete details, visit our Return policy.
Are there any exceptions to the return policy?
Yes, partial refunds may be issued for returns under the following conditions:
- Signs of use are visible.
- Items are not in their original condition.
- Parts are damaged or missing (unless it’s due to our mistake). Please review our Return policy for full details.
I have an issue with my order. How can I contact you?
If you need assistance, please visit our Contact page to get in touch with our support team. We're here to help!