General Terms and Conditions
1. Introduction
1.1 These terms and conditions govern your use of our website and any purchases made through it.
1.2 For definitions and explanations of the terms used in this document, please refer to section 26.
2. Acceptance
2.1 By using our website or purchasing products, you confirm and affirm that:
(a) You are at least 18 years old.
(b) You possess the legal capacity to enter into a binding agreement with us.
(c) You are not restricted by any laws or treaties from engaging in such a contract.
2.2 We may request written verification of your authority to accept these terms.
2.3 You further confirm and affirm that:
(a) You have never been convicted of any computer or internet-related crimes.
(b) You have never been denied access to our website or products.
2.4 We reserve the right to deny access to our website at our discretion.
2.5 By placing an order, you agree to the following:
(a) You have thoroughly read and understood these terms and conditions.
(b) Your order is an offer to purchase based on these terms.
(c) Any order confirmation will be subject to these terms and conditions.
(d) You agree to comply with these terms and conditions.
2.6 If you disagree with any of these terms, you should not use our website or make any purchases.
2.7 Agreement to Terms and Conditions
You must explicitly accept these Terms and Conditions to:
(a) Submit any information through our website.
(b) Make any purchases.
2.8 Acceptance of Additional Policies
By visiting our website, making a purchase, or agreeing to these Terms and Conditions:
(a) You also agree to our Privacy Policy.
(b) You accept and agree to adhere to our Acceptable Use Policy (refer to section 12 for details).
2.9 Recommendation
We strongly suggest saving or printing a copy of these Terms and Conditions for your records.
2.10 Non-Agreement
If you do not agree with these Terms and Conditions, you are not permitted to place an order or engage with us.
3. Personal Use
You agree to use the website and its services for the sole purpose of purchasing products for your personal, non-commercial use. You will act as the primary purchaser and not as an agent for any third party.
4. Prices
4.1 The prices displayed on our website include delivery charges, but exclude taxes, duties, fees, or other government-imposed charges ("duty unpaid and untaxed").
4.2 You are responsible for any import duties, taxes, fees, or other charges related to products shipped to your address. These charges are not included in the product price. Additional charges such as customs duties or import VAT may apply, particularly when products are shipped from outside the EU (e.g., from China). We recommend contacting our customer service to confirm whether customs duties apply before placing an order.
4.3 While we strive to ensure all information, descriptions, and prices on our website are accurate, errors may occur. If we discover a pricing error, we will notify you and give you the option to confirm your order at the correct price or cancel it. If we are unable to contact you or do not receive a response, the order will be canceled, and a full refund will be issued.
4.4 We are not obligated to fulfill an order if the price shown on the website is incorrect, even if you have received an order confirmation.
4.5 Prices may change, but these changes will not affect orders that have already been confirmed.
5. Placing an Order
5.1 All orders are subject to product availability. After placing your order, we will send you an order confirmation if the product is in stock. If a product is unavailable or there are delivery issues, we will inform you via email and issue a full refund for the affected order.
5.2 A contract is formed only when we send you an order confirmation, and it applies solely to the product(s) listed in that confirmation. These terms and conditions are part of the contract and take precedence over any other terms.
5.3 If your order includes multiple products, they may be shipped separately.
5.4 We reserve the right to remove products from the website or modify content at any time. We are not liable to you or any third party for the removal of products or changes to website content.
5.5 We have the right to refuse or cancel any order at any stage, even after sending an order confirmation. We are not liable to you or any third party for such cancellations.
5.6 If we cancel your order after payment has been received (including after sending an order confirmation), we will refund the full payment amount to you.
6. Payment
6.1 Payment for products can be made using any of the payment methods available on our website.
6.2 You may also use promotional vouchers provided by us to pay for part or all of your order. These vouchers can only be redeemed during the online checkout process.
6.3 We may use payment intermediaries to process payments. By placing an order, you consent to sharing the necessary documents and personal data with these intermediaries.
6.4 We are not a regulated payment processor or money service provider and are not responsible for any issues caused by payment intermediaries.
6.5 You are responsible for ensuring that the information provided during payment is accurate and complete. By making a payment, you confirm that:
(a) The payment method belongs to you;
(b) Any promotional voucher used is valid and belongs to you (if applicable);
(c) You have sufficient funds or credit to complete the payment.
6.6 We are not responsible for unauthorized use of your credit, debit, or prepaid cards by third parties. We reserve the right to report fraudulent activity to the relevant authorities.
6.7 You agree not to:
(a) Attempt or initiate chargebacks for payments made to us; or
(b) Reverse any payments made for products.
6.8 You agree to indemnify and hold us harmless against any losses, costs, or expenses arising from chargebacks or payment reversals.
7. Delivery
7.1 We will strive to deliver your order to the address provided.
7.2 An estimated delivery timeframe will be shown at checkout.
7.3 If we cannot deliver within the estimated time, we will notify you promptly. However, we are not responsible for any loss or inconvenience caused by delivery delays.
7.4 If delivery to your specified address is not feasible, we will notify you. You can then choose to cancel your order for a full refund or provide a new delivery address.
7.5 Once delivery is completed, responsibility for the products transfers to you, unless the delay was caused by your failure to meet the terms. In such cases, responsibility transfers when delivery would have occurred.
7.6 If you are unavailable to receive your delivery, the carrier may leave instructions for rescheduling or collection.
7.7 If you refuse delivery without valid reason or fail to collect your order, we may charge for any reasonable costs incurred in returning the goods to us.
7.8 Products are usually dispatched within 2-5 working days after payment confirmation, with standard delivery taking 5-8 working days. In rare cases, delivery may take up to 4 weeks.
7.9 Customs, Duties, and Taxes:
You are responsible for any customs duties, taxes, or import fees, which are not included in the product prices. Please contact customer service for clarification regarding applicable duties before ordering. You, as the "importer of record," are responsible for payment of these charges and compliance with the destination country’s regulations.
8. Cancellation or Modification of Orders
8.1 You may request to cancel or modify your order by contacting us via email after placing it.
8.2 After Packing:
Once your order is packed, cancellations or modifications are no longer possible. If shipped, you will need to return the items (refer to section 10 for the return process).
8.3 Automated Order Processing:
Orders are processed automatically and dispatched shortly after being placed. Once shipping begins, it cannot be interrupted. Refunds may only be issued within 24 hours if the items have not been dispatched.
9. Defective Products
9.1 The products we offer are standard items and are not tailored to specific needs.
9.2 All product descriptions, materials, and information on our website are provided "as is" without any express or implied warranties.
9.3 Product images on the website may slightly differ from the actual items you receive.
9.4 If you receive a defective product, contact us via email with a description of the issue and a photo of the defect.
9.5 Defective products must be returned following the process in section 10.
9.6 Once we receive the returned item, we will inspect it promptly.
9.7 If the defect is confirmed, we will notify you via email.
9.8 If the product is defective, we may:
(a) Replace the Product: We will send a replacement and cover the delivery cost. The defective product must be returned.
(b) Issue a Refund: We will refund the purchase price and return shipping costs.
9.9 If the product is deemed not defective, no refund will be issued, and reasonable service fees may be deducted from your payment.
10. Returns and Refunds
10.1 The return policy outlined here is part of the Terms and Conditions of Sale, which govern your use of our website.
10.2 If you are not satisfied with your order, you can contact us via email to initiate a return within 30 days of receiving the final product in your order. If the product is received by a third party on your behalf, the 30-day period starts from that date.
10.3 You are responsible for the return shipping costs.
10.4 Refunds will be processed only after we receive and inspect the returned product.
10.5 Returned items must be in their original condition, unused, properly packaged, with all labels and original packaging intact. We reserve the right to refuse returns if items are not in acceptable condition.
10.6 The processing time for returns may vary depending on your order.
10.7 Once your return is approved, we will notify you by email, and refunds will be issued to your original payment method.
10.8 The return process is considered complete when we receive the returned goods.
10.9 As our products are shipped from Asia, longer delivery times may apply, which we cannot control. If the goods are already in transit, cancellations are not possible. You must wait to receive the items before returning them. However, you can notify us if you intend to cancel in advance. To speed up processing, we recommend providing proof of return shipment. Early refunds (before we receive the returned items) may be considered if 16 weeks have passed since the order date and the goods have not been delivered.
11. Vouchers
11.1 Promotional vouchers or discount codes can be used for purchases made on our website.
11.2 To apply a voucher or discount, enter the relevant code during checkout.
11.3 Once applied, the voucher or discount will be deducted from the total order price at checkout.
11.4 Only one voucher or discount code can be applied per order.
11.5 Vouchers have no monetary value and do not earn interest.
11.6 If the voucher value is less than the total order amount, you can pay the balance using any other accepted payment method.
11.7 If you return an order purchased with a voucher, the value of the voucher will not be refunded. However, any additional amount paid with another payment method may be refunded.
12. Permitted Use
12.1 You agree to refrain from engaging in the following prohibited activities ("Prohibited Actions"):
(a) Using our website in ways that could harm it, disrupt its functionality, or compromise its availability or accessibility.
(b) Utilizing our website for unlawful, fraudulent, harmful, or unethical purposes, or in connection with such activities.
(c) Uploading, sharing, or distributing content containing malicious software, such as viruses, spyware, Trojan horses, worms, or rootkits.
(d) Conducting automated data collection processes (e.g., scraping, mining, or harvesting) on our website without explicit written consent.
(e) Accessing or interacting with the website using automated tools like bots or spiders.
(f) Breaching guidelines outlined in our website's robots.txt file.
(g) Using data from our website for direct marketing purposes, including email, SMS, or telemarketing.
(h) Contacting individuals or entities using data collected from our website.
(i) Interacting with or connecting to the website through unauthorized devices.
(j) Engaging in hacking, malicious networking, or activities that could harm any devices connected to the website.
(k) Attempting to reverse engineer, modify, translate, or access the website's source code.
(l) Using the website to create competing products or share product comparisons with third parties.
(m) Selling, leasing, sublicensing, or otherwise transferring your website access.
(n) Sharing website access with third parties via private networks.
(o) Altering or republishing content copied or printed from the website in any format.
(p) Using the website in any manner that violates laws or regulations.
(q) Making unauthorized or speculative orders.
(r) Placing false, misleading, or fraudulent orders.
12.2 You accept responsibility for any damages, losses, or costs incurred by us due to your involvement in prohibited actions.
12.3 You agree to inform us immediately if you become aware of prohibited activities and assist in investigating such matters.
12.4 Any information you provide through our website must:
(a) Be accurate, current, complete, and not misleading.
(b) Comply with all relevant laws and regulations.
(c) Respect the rights of others, including intellectual property, privacy, and confidentiality.
(d) Avoid content that is offensive, abusive, illegal, or otherwise objectionable.
12.5 You must provide documentation or information as requested to verify your identity and ensure the accuracy of details submitted.
12.6 It is your responsibility to comply with applicable laws based on your location when using the website.
12.7 Notify us promptly if you notice any content or activity on the website that violates these terms.
13. Links to the Website
13.1 Links to external websites or resources provided on our site are for informational purposes only and do not imply our endorsement or approval.
13.2 We do not have control over the content of third-party websites or resources linked from ours.
13.3 You may link to our homepage, provided the link is fair, legal, and does not harm or exploit our reputation.
13.4 Links must not imply affiliation, approval, or authorization where none exists.
13.5 You cannot link to our website from a site you do not own.
13.6 Embedding our website in frames or linking to parts of the site other than the homepage is not allowed.
13.7 We reserve the right to revoke linking permissions at any time without notice.
13.8 Websites linking to ours must adhere to the content standards outlined in our acceptable use policy (see paragraph 12).
13.9 Contact us for prior approval if you intend to link to our website in a way that does not meet these guidelines.
14. Intellectual Property Rights
14.1 The website’s code, structure, and organization are protected by intellectual property rights.
14.2 We own or are licensed to use all intellectual property rights relating to the website, including its content and materials. These rights are protected globally by laws and treaties, and all rights are reserved.
14.3 You may only use the website and its content for personal, non-commercial purposes, in compliance with these terms and conditions. This includes content related to our products.
14.4 You agree to inform us promptly if you suspect any infringement of our intellectual property rights.
14.5 You may not use our trademarks without prior written consent, unless part of material used and reproduced in strict compliance with paragraph 13.
15. Data Protection
15.1 Our Privacy Policy forms part of these terms and conditions and governs your access to and use of the website.
15.2 We use cookies, including for tracking customer preferences on viewing the site. By accepting these terms, you consent to the use of cookies for such purposes. For further details, please refer to our Privacy Policy.
15.3 If you provide personal data, we will process it following your instructions and ensure adequate security measures to protect it against unauthorized access, accidental loss, destruction, or damage.
15.4 Unless otherwise agreed or required, information and documents related to product sales may be shared between us and accessed electronically by our employees, officers, consultants, or agents.
16. Viruses
16.1 We do not guarantee that the website is free of viruses, errors, or security vulnerabilities.
16.2 You are responsible for configuring your systems, software, and platforms to access the website safely. It is recommended that you use your own antivirus protection.
16.3 You must not misuse the website by introducing viruses, Trojan horses, worms, logic bombs, or other harmful or malicious material.
16.4 You must not attempt to gain unauthorized access to the website, its hosting server, or any related computer or database.
16.5 You must not perform or attempt to perform a denial-of-service (DoS) or distributed denial-of-service (DDoS) attack against the website.
16.6 If you violate this paragraph, your right to use the website will be terminated immediately. We may report any violations to relevant authorities as required by law.
17. Liability
17.1 General Limitations
Subject to paragraph 17.13, and to the fullest extent permitted by law, we will not be liable for any loss incurred by you or others resulting from:
(a) Third-party or user content;
(b) Our content, including accuracy, completeness, or timeliness;
(c) The products, including their quality, descriptions, images, specifications, or suitability;
(d) Reliance on information within these terms, conditions, or the website;
(e) Inability to access or partial/unavailable access to the website, or errors;
(f) Delays or failures caused by circumstances beyond our control, such as power outages, strikes, inclement weather, supplier delays, or other unforeseen events.
17.2 Exclusion of Indirect Losses
We are not liable for any loss of profits, business opportunities, goodwill, savings, or other indirect, special, or consequential damages, even if such losses were foreseeable or we were aware of the possibility.
17.3 Liability Cap
Our maximum liability to you under these terms or for product-related claims is capped at the greater of:
- US$1,000; or
- Five times the price you paid for the product that caused the liability.
Unpaid amounts owed by you will reduce this limit.
17.4 Time Limitation
Claims for breach of contract, tort, or statutory duty must be brought within one year of the event causing the loss or expense.
17.5 Employee Liability
Except where legally unavoidable, no claims may be brought personally against our employees, officers, consultants, or agents related to these terms.
17.6 Implied Terms Excluded
To the fullest extent permitted by law, all implied warranties, conditions, and obligations are excluded.
17.7 Specific Acts or Omissions
Claims against us or our personnel are limited to our direct acts or omissions.
17.8 Aggregate Liability
Liability applies collectively and does not allow separate claims for the same damage.
17.9 Group Liability
Liability extends to the entire service or product supplied, with no separate limits for you, your company, or affiliates.
17.10 Shared Liability
If we are jointly liable with another party, we are responsible only for our share of fault, not that of others.
17.11 Reduction of Liability
Liability is reduced by amounts attributable to other parties, regardless of whether claims are pursued against them.
17.12 Additional Considerations
Liability assessments will not consider whether other liable parties are time-barred, insolvent, excluded by limitation clauses, or otherwise unable to contribute.
17.13 Exclusions and Limitations of Liability
The exclusions and limitations in this section do not apply to liability for:
(a) Death or personal injury caused by our negligence;
(b) Fraud or reckless breach of duty;
(c) Any liability that cannot be excluded or limited under applicable law;
(d) Minimum liabilities required by law or regulation, which will replace the limits outlined here.
17.14 Remedies
This section provides a comprehensive and exhaustive list of remedies available under or in connection with these terms and conditions.
18. Indemnification
18.1 Your Responsibilities
You agree to protect and compensate the Indemnified Parties from any claims, expenses, or damages arising due to:
(a) Your serious violation of these Terms and Conditions;
(b) Fraud, negligence, improper conduct, or reckless disregard of your responsibilities under these Terms;
(c) Your use of our website.
18.2 Reimbursement for Costs
We may seek reimbursement for any reasonable expenses incurred due to an indemnified claim, and you must pay these expenses when requested.
19. Force Majeure Event
19.1 Termination Due to Extended Force Majeure
If a Force Majeure Event continues for more than one week, we have the right to immediately terminate these Terms with written notice. In such cases, our only responsibility will be to refund payments for products you have purchased but not received.
19.2 Managing Force Majeure Events
We will use our judgment to address a Force Majeure Event to fulfill our obligations as outlined in these Terms.
20. Changes to Terms
20.1 Modifications to Terms
We may update these Terms and Conditions periodically. If any changes negatively affect you, we will notify you ahead of time. The most recent version of these Terms will apply to your use of our website and products.
20.2 Disagreement with Changes
If you disagree with the updated Terms, you must stop using our website and avoid purchasing products.
20.3 Consent for Changes
If you've explicitly agreed to these Terms, we will request your clear consent before making any changes for your next product purchase. If you don't provide consent within the designated timeframe, you must stop using our website and refrain from making any purchases.
21. Your Violation of Terms
21.1 Consequences of Breach
If you break these Terms or we reasonably believe you have, we may:
(a) Issue formal warnings;
(b) Temporarily block your access to the website;
(c) Pause processing of your orders;
(d) Refuse payments from you;
(e) Permanently block your access to the website;
(f) Restrict access from your IP address;
(g) Contact your Internet provider to block access;
(h) Take legal action for breach of contract or other violations.
21.2 Circumventing Suspensions Prohibited
If your access is suspended, blocked, or banned, you must not attempt to bypass these measures.
22. Suspension and Termination
22.1 Voluntary Termination
You may stop using the website whenever you wish.
22.2 Suspension by Us
We reserve the right to suspend the availability of the website at any time, with or without reason, and with or without prior notice.
22.3 Termination Due to Legal or Disruptive Usage
We may suspend or terminate your access if we believe your use of the website could lead to legal problems or disrupt other users.
22.4 Notice of Suspension or Termination
While we will try to notify you in advance, we retain the right to suspend or terminate your access immediately without prior notice.
22.5 Website Availability
We cannot guarantee that the website will always be available without interruption. Operational or commercial reasons might cause temporary limitations or suspensions. You are not entitled to any compensation for such disruptions.
23. Consequences of Termination
23.1 End of Obligations
Once these Terms are terminated, we are no longer obligated to provide customer service.
23.2 No Entitlement to Compensation
You will not receive compensation for any loss of rights, goodwill, or other damages resulting from termination, regardless of the cause.
23.3 Survival of Provisions
Some rights and obligations remain valid even after termination. For example, sections like 17 (Liability) and 18 (Indemnification) continue to apply.
24. General Provisions
24.1 Non-Transferable Rights
You cannot assign or transfer your rights under these Terms to anyone else.
24.2 Cumulative Remedies
The rights and remedies provided in these Terms are additional and do not exclude other legal remedies you may have.
24.3 Subcontracting
We may hire third parties to provide hosting services for the website.
24.4 Severability
If any part of these Terms is found to be invalid or unenforceable, the rest will remain in effect as allowed by law.
24.5 Waiver of Rights
If we do not enforce a right under these Terms, it does not mean we've waived that right or that we cannot enforce it in the future.
24.6 No Third-Party Rights
These Terms do not grant any rights to or require approval from third parties.
24.7 Mutual Benefit
These Terms are designed solely to benefit the parties involved, and not any third parties.
25. Applicable Law
Terms like "Order," "Order Confirmation," "Payment Intermediary," "Product," "Website," and "Site Infrastructure" should be understood as defined throughout these Terms.
26. Interpretation of Terms
26.1 Paragraph References
References to paragraphs mean sections within this document.
26.2 Headings
Headings are provided for convenience only and do not impact the meaning or interpretation of the terms.
26.3 Inclusive Language
Terms used in the singular include the plural and vice versa. Gender-specific terms are inclusive of all genders, and "persons" includes entities such as companies and partnerships.
Our Policies: